Bag (0) 0
  • Home
  • Terms & Conditions

Terms & Conditions

This statement contains legal terms and conditions governing the ECECILE website and app.

By accessing ECECILE users agree to abide by all terms included in this statement.

Cecile SRL reserves the right to temporarily or indefinitely block with immediate effect and without prior notice any user account found to be engaging in illicit or fraudulent activities. Likewise Cecile SRL reserves the right to immediately and without prior notice block an account if abnormal activities are detected on the same account, including through use of BOTs or other tools that Cecile SRL deems may alter or affect functionality of this website and its services.

In such cases, account blocking will result in the cancellation of any accumulated ECL Privilege points and the cancellation of any orders.

Cecile SRL reserves the right to request users not accepting these terms to refrain from using the ECECILE website and app.

Access and visits to the ECECILE website and app are for personal use only.

Visiting the ECECILE website and app provides customers with item information and with the opportunity to purchase items.

Users connecting to CECILE SRL hereby acknowledge and agree that all issues related to the website or app are governed by the laws and regulations currently in force in Italy.
CECILE SRL does not guarantee in any way that contents of the website or app comply with laws and regulations in force in other countries. Access to CECILE SRL from places where its contents are illegal is expressly prohibited. Users accessing the website or app from said locations do so at their own risk and are solely responsible for compliance with local laws.

Under EU regulation 434/2013, cross-border disputes can be settled out-of-court by using this online platform: http://ec.europa.eu/odr.

The Consumer who has filed a complaint and is not satisfied with the outcome or has not received feedback within 45 days has the possibility to make use, free of charge, of the joint negotiation procedure managed by the Netcomm-Consumer Associations Joint Conciliation Body, to which the company adheres. The Consumer can find all the information on the operation of the procedure by consulting the information page on the Consorzio Netcomm website at the following address: https://www.consorzionetcomm.it/spazio-consumatori/segnalazioni/conciliazione-paritetica To request further information on the conciliation managed by the Netcomm-AACC Organization contact: conciliazione@consorzionetcomm.it

RAEE:

Legislative Decree 49/2014 on waste electrical and electronic equipment provided that all electrical and electronic devices at the end of their life must follow a separate collection procedure that allows the recovery and recycling of materials. The consumer will be able to deliver the disused electrical and electronic equipment to the public collection service, take it to the appropriate municipal areas (ecological islands) or return it to retailers. All major manufacturers are active in the creation and operation of systems for the collection and disposal of disposing equipment.

 

Note: In the event of any inconsistency, discrepancy or divergences of interpretation between the English version and any other language versions of this publication, the English language version shall prevail.

TOP

WHAT ARE YOU LOOKING FOR?

Return Information

We guarantee that the products are free of defects, fully functional, and complete with boxes, instructions, manuals, and warranties (paper or digital), except for some exceptions explicitly stated by us. If you discover a defect in the products, you must notify us via email as soon as possible and, in any case, within 30 days from the date of receipt of the goods. No requests will be evaluated after this date for any reason. You must have our authorization to send us feedback, so please follow the automated procedure outlined below:

  1. Connect to our website: ececile.it
  2. Log in to your membership.
  3. Click on the "Orders" tab.
  4. Find the order you wish to return.
  5. Click the "Return Order" button for the order you want to return.
  6. Log in again with your email in the newly opened window.
  7. Select the product you want to return.
  8. Select the reason for the return.
  9. Submit your return request.
  10. Our staff will receive an automatic refund request email and will be immediately notified via automatic summary email when the request is processed.

Acceptance of Returns:

Your return request may be answered as follows:

  • Accepted
  • Partly Accepted
  • Not Accepted: An email will be sent to you with the reason for rejection.

Right of Cancellation and Refund:

Customers have the right to withdraw from the contract within 14 days without giving any reason, from the moment of receipt of the goods. All payments made to us, including delivery costs, will be refunded without delay and in any case within 14 days from the date on which the consumer communicated their desire to withdraw. The refund will be made using the same means of payment used for the original transaction, without incurring any fees. All products must be returned in the same condition you received them, complete with box, booklet, and warranty. Used or missing items will not be accepted for any reason. The return costs (and any customs fees, if applicable) will be borne by the buyer.

To exercise your right of withdrawal, you must notify us of your decision to withdraw from this contract by sending a clear statement to e-mail address.


cs@ececile.com


A shipping label will be sent to the address.
In order to comply with the withdrawal period, it is sufficient to send your notification regarding the exercise of the right of withdrawal before the withdrawal period expires.

 

Note: In the event of any inconsistency, discrepancy, or divergences of interpretation between the English version and any other language versions of this publication, the English language version shall prevail.

 

Thanks for contacting us. We'll get back to you as soon as possible.

Continue shopping